Table of Content
- Inspection ratings
- CQC Rating for Clovelly House Care Home
- The Crescent Residential Care Home
- Specialisms and services
- Providing more than a room; Clovelly House provides a life for it's residents. Don't just stay, live life at Clovelly!
- Total employees
- CLOVELLY HOUSE CARE HOME LIMITED competitors:
- Does CLOVELLY HOUSE CARE HOME LIMITED pay their invoices on time?
Here at Clovelly House we pride ourselves on our staff; all our staff have a wealth of care experience and training, and above all else a caring quality that cannot be underestimated. Our staff see, spend time and care for our residents every day, knowing them, their past and present is central to how we care for them. My 80-year-old mother has advanced dementia, she has lived in Clovelly House for over 3-years and is very well cared for. There are plenty of activities for her, and she is given lots of support and encouragement to enjoy the various activities.
The summary describes what we observed, the records we looked at and what people using the service, their relatives and the staff told us. In June 2014, the Care Quality Commission issued a compliance action to the registered persons regarding the handling of medication. People were able to take part in a range of activities of their choice.
Inspection ratings
I am very happy with the care my mother receives at Clovelly House. Choosing care has been ranked one of life’s most stressful events. That’s why Care Concierge’s care experts will act as your personal care consultants. We’ll research on your behalf and find you the right care, at the right cost - turning stress into straightforward. A Business Credit Report for CLOVELLY HOUSE CARE HOME LIMITED is available for instant download. When you buy a Credit Report from Global Database, you will also have a 7 days free trial to our B2B Sales Platform.
We were however able to state the service was effective, caring, responsive and well-led. We refer the reader to our report published in June 2014 which outlined our findings from that inspection. The Home specialises in providing both intermediate and long term care for vulnerable and elderly residents, including those who are mentally frail or suffering from brain injury. It aims to ensure that all residents are able to maintain a quality of life which is both individualised and responsive to their particular needs within a homely setting. Residents are thus assured of privacy, independence and dignity supported by the highest possible standards of sympathetic professional care. The owner had a strong ethos which ensured quality standards were high, and the staff team had a good understanding of providing a person centred service.
CQC Rating for Clovelly House Care Home
They had the skills, knowledge and experience required to support people in their care. Staffing levels were sufficient to meet the needs of people who lived at the home. Our residents are cared for by a small, well-trained, close knit group of carers who know our residents very well.
Staff we spoke with said everyone in the staff team worked in a professional manner and the management had high standards regarding the care people in the home should receive. Both staff and people who used the service said managers at the home were approachable and would take appropriate action if there was any practice which was not seen as acceptable. We specialise in residential care for the elderly, providing respite, day-care and long-term residences for over 65’s. – the service is performing badly and we've taken enforcement action against the provider of the service. The Care Quality Commission is the independent regulator of health and social care in England. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care.
The Crescent Residential Care Home
The owner ensured staff worked in a manner which resulted in people being well cared for and respected, while ensuring staff were respected and appropriately supported. The registered manager used a variety of methods to assess and monitor the quality of the service. These included regular audits, staff, relative and ‘resident’ meetings to seek their views about the service provided. We have two lounges in the care home where residents may socialise. Our front lounge has high ceilings and period features, it is a busy meeting place where residents enjoy cups of tea by the fire and multiple activities such as exercise classes and arts & crafts. Our second lounge is placed at the rear of the house with French doors that open onto Clovelly House’s gardens.
We prioritise this personal 1-1 care by ensuring high staffing levels are maintained at all times, resulting in a high quality of care. Further to this, all resident care plans are person centred, focusing on each individual's needs and desired outcomes. They are updated by carers, to ensure that the most up to date information is recorded and used to ensure the best possible outcomes for our guests. At our inspection in June 2014 we were concerned there had been incidents where staff had not followed correct procedures regarding the administration of nine individual dosages of medication. As a consequence we issued a compliance action as overall we could not judge the service was safe.
Specialisms and services
On the day of the inspection the home was very clean and there were no unpleasant odours. The service was last inspected in September 2014; we had no concerns at that time. Safeguarding procedures were in place and staff had a good understanding of how to identify and act on any allegations of abuse. Click the title bar on any of the report introductions below to read the full entry.
There are a range of aids and adaptations to support people with limited mobility. This unannounced comprehensive inspection took place on the 8 January2018. The last comprehensive inspection took place on the 5 January2016. The service was meeting the requirements of the regulations at that time. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
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The staff are professional and friendly and I am kept informed of my mum's condition and was pleased to receive photos, handicrafts and videos sent to me when Covid restrictions prevented visits. The staff go over and above to provide social events for friends, relatives and residents. The inspectors looked at three areas of the Key Lines of Enquiries and our rating increased from inadequate to requires improvement.
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In one case we were told this was because a person was asleep, although we were not able to account for other instances. We saw that the home was well maintained, furnished and decorated to a good standard. Most of the equipment was well maintained and regularly serviced according to health and safety standards.
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